Email support
For help with ScormMaker, email support@scormmaker.com. You can use this address for product questions, feedback, or issues with conversion and LMS playback.
What to include in a support request
- Your LMS name and version, if known, such as Moodle, Canvas, or Blackboard.
- The SCORM version required by your LMS. ScormMaker currently exports SCORM 1.2.
- Your browser name and version, and your operating system.
- A description of the issue: what you expected, what happened, and the steps to reproduce it. Include any error message and whether the issue occurs during conversion, browser preview, or playback in your LMS.
Your presentation stays local
Conversion runs locally in your browser, where the SCORM package is generated. Your presentation stays in your browser and is not uploaded.
We do not receive or retain your presentation or generated SCORM ZIP during local conversion, so support cannot look up your file or a copy of your conversion. Start with a description of the problem and the details above; avoid sending confidential presentation content in your initial email.
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